Job Opportunities


Providence Public Library seeks an innovative and collegial individual to bring creativity, expertise and leadership to the position of Technology Director. This position is responsible for envisioning the online information architecture for and building and coordinating the infrastructure necessary for quality user experience activities; and collaborating on the implementation of web and online technologies. The Technology Director reports to the Assistant Director, manages a department of two full-time staff members and works collaboratively with other divisions of the library including Reference Services, Marketing and Communications and more.  The library operates in a highly collaborative, interdepartmental environment. This is an administration position, but requires a high degree of planning and communicating with the other administrators and departmental managers, most particularly for the duties associated with the Statewide Reference Resource Center/  services.

This position enhances the functionality and effectiveness of the user experience with technology, digital collections and the website, as well as serves as a key member of the library’s management team that establishes goals and priorities for the Library. This position represents the intersection of information planning and policy and technology implementation with emphasis on:

  • Ensuring that users enjoy seamless online experiences that are satisfying, intuitive, and engaging
  • Creating an online environment that incorporates current technologies to expand the library’s digital footprint
  • Working collaboratively with the staff members responsible for digital content to establish procedures and protocols that result in a high degree of best practices and quality online services

This position is also the Technical Operations Manager for the Statewide Reference Resource Center/AskRI (SRRC) contract. As such, it is a grant-funded position through the state of Rhode Island from July 1, 2014 to June 30, 2015, with the high possibility of a renewal for a second year and beyond. This position is expected to perform the duties of SRRC/AskRI, as well as provide technical expertise and leadership for IT for Providence Public Library.


Coordinates and manages all technical operations aspects of Statewide Reference Resource Center/AskRI online databases & services. These include:

  • Technical support for databases and electronic resources
  • Maintaining a current list of all library IPs in the state, working with individual database vendors and libraries to ensure that vendor IP lists are current;
  • Understanding and documenting the various authentication models used by AskRI vendors, including geographic authentication
  • Working with vendors to ensure maximum access to products through mobile devices and document access methods for mobile devices
  • Troubleshooting and resolving any problems with access or products as experienced by individual libraries or patrons in a timely manner
  • Preparing monthly statistical reports
  • Maintaining logs of technical issues and resolution
  • Coordinating/maintaining website hosting
  • Maintaining email and chat services for AskRI online access to reference services
  • Explores, evaluates, plans, implements new technologies for improved services
  • Manages content within the Library’s Drupal-powered website
  • Oversees the library’s internal and data storage networks
  • Coordinates with Ocean State Library consortium to maintain network
  • Coordinates the ILS with circulation and information services staff
  • Sets goals and oversees IT strategic planning
  • Updates/writes/implements technology plans as required
  • Recommends budget and manages expenditures
  • Assists in writing grant proposals
  • Writes and speaks effectively, especially with non-technology staff
  • Team co-leader for digitization efforts
  • Tracks and interprets statistics, usage metrics/analytics
  • Monitors emerging trends and best practices in all aspects of technology in library applications
  • Assists as necessary with technical education for public and staff
  • Coordinates the RFID initiative
  • Serves on appropriate Ocean State Library committees to ensure seamless intersection between PPL technology services and OSL services


  • Minimum of 3 – 5 years supervisory experience in a library or cultural institution involving technology
  • Expertise with information technology, digitization and social media required
  • Energy, creativity, expertise and leadership
  • B.A. required; M.L.S. preferred or relevant experience in a similar institution
  • Excellent communication, supervisory and coaching skills
  • Ability to thrive in highly collaborative environment
  • Ability to understand systems and provide solutions

HOURS:  37 ½ hours per week – Full Time with benefits

SALARY:  $65,000 to $85,000

DEADLINE FOR RESUMES:  Until position is filled


Human Resources
Providence Public Library
150 Empire Street
Providence, RI 02903





Human Resources
Providence Public Library
150 Empire Street
Providence, RI 02903