Job Opportunities
Every week: Mon 9-3 and Fri 10-4
Alternating: Tue 12-6 with Sat 10-4
This position reports to the Senior Information Services Librarian and is responsible for providing responsive and effective circulation and research support across all aspects of Information Services operations. A key role on the library’s information services team, this position is accountable for activities related to both Circulation and Reference operations within the Technology & Information Services Department, including borrower services, interlibrary loan, collection development, reference, instruction, and outreach. The incumbent is expected to deliver point-of-need assistance to library customers and visitors, including technology support and troubleshooting in a fast-paced downtown library setting.
Primary Duties & Responsibilities:
- Effectively assist with all Information Services operations, circulation and patron database, delivery, stacks maintenance and inventory control, information commons and study space management, technology loans, printer management and other services.
- Provide Adult reference and reader’s advisory services to library customers
- Create and present library programs in partnership with the Education department, Exhibitions & Programming, and other PPL departments and partners.
- Provide effective virtual and in-person circulation and reference services using appropriate information resources.
- Assist library customers with accessing and using statewide online and digital resources
- Contribute to the library’s circulating collections through the selection, analysis, upkeep, and weeding of material in targeted areas.
- Work collaboratively with Information Services team members to assess department policies and procedures and assist with department documentation
- Resolve library customer problems with patience and diplomacy and ethically handle sensitive library customer and department information.
- Participate in library marketing, including book display merchandising, blog posts, digital signage, website and social media contributions.
- Participate in Library’s data collection and analysis efforts.
- Contribute to special projects, library-wide initiatives, and sponsor changes and improvements.
- Cultivate and maintain relationships with community partners, members, and organizations.
- Willing to work evenings and weekends as required.
- Check email daily and respond to emails in a timely manner.
- Support and practice PPL’s stated values and demonstrate and share PPL’s commitment to being an all inclusive organization, including full participation in the implementation of PPL’s diversity, equity, and inclusion roadmap.
- Cultivate practices of diversity, equity, and inclusion within the organization that serves the public and each other.
- Collaborate with External Relations to ignite and activate a community of support for PPL and to amplify the Library’s message and work.
- Participate as a co-selector to contribute to the general collection, pending the approval of both the Head of Information Services and the employee's supervisor.
- Other duties as assigned.
Additional Skills:
- Excellent verbal and written skills.
- Strong attention to details and strong organizational skills.
- Comfortable working with various technology (i.e. Microsoft programs, Google Docs/Drive).
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, patrons, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Education & Experience Required:
- MLIS degree and previous library experience required.
- Knowledge of automated library systems, reference & access services operations, databases, copyright law, and web development strongly preferred.
- Excellent oral, written, and interpersonal communication skills are essential.
- Experience presenting workshops is essential.
- Interest in library trends and emerging technologies, intermediate word processing and spreadsheet abilities, and comfort with technology and social media are imperative.
- Outstanding work ethic, strong commitment to customer-centered services and flexibility is critical.
- Candidates must possess the ability to work both independently and in a fast-paced team environment with diverse patrons and coworkers.
- Google applications (Gmail, Meet, Drive, Docs, Sheets, Forms) and other various Google applications experience required.
- Knowledge of Zoom, Google Meet, or other web-conferencing software or applications.
Additional Requirements:
- Driving/Travel requirements – 0-10%
- Position Location – Providence, RI
- Physical requirements – ability to occasionally lift/move up to 25 lbs.
This position is:
Non-exempt due to salary requirements and is not part of the Union
Hours: 18 hours per week, nights and weekends required
Schedule:
Every week: Mon 9-3 and Fri 10-4
Alternating: Tues 12-6 with Sat 10-4
Week 1: Mon, Fri, & Sat
Week 2: Mon, Tues, & Fri
Hourly Rate: $27.47
Please submit cover letter and resume by May 1, 2024.
Posting Date: April 4 – open until filled
Submit Cover Letter and Resume to:
E-mail: HR@provlib.org
The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903
Fax: 401-455-8002
Equal Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Providence Public Library are based on merit, qualifications, and abilities. PPL is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth, or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. PPL will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Are you bilingual or multilingual and a current or former adult education student? If you are, then we want you to be a part of our team at PPL! This position is grant funded through 2025 with continued employment contingent on additional funding. Experience participating as a student in adult education is also required for this position.
RI’s professional learning for adult education is funded by a grant from the Rhode Island Department of Education (RIDE) and provides high-quality professional development and technology training opportunities for adult education programs throughout RI.
This position is responsible for tasks such as responding to tech support tickets, scheduling events, calendar management, event registrations, evaluation forms, data collection, sending communication, and providing support during workshops and training. This position is part of the Professional Learning Pathways within the Adult Education Department and reports directly to the Professional Learning Pathways Coordinator.
Support the Professional Learning Pathways Team
- Maintain and update a master calendar of professional development opportunities, training sessions, and events.
- Collaborate with the Pathways Team to secure the logistical requirements associated with professional development events and activities, including schedules, publicity, rooms, supplies, and equipment.
- Create and manage online meetings for professional learning activities, including event creation, participant registration, meeting tools such as polls and breakout rooms, etc
- Facilitate and/or provide technical assistance for online professional development meetings and events, such as managing the waiting room, launching breakout rooms, recording meetings, etc.
- Make online recordings and materials available by uploading them to the riadulted.org website
- Prepare materials for professional development activities such as printing handouts for participants, supplies, name badges, etc.
- Prepare and send evaluation forms to professional learning participants; provide data to the Pathways Team as requested.
- Support the Technology Integration Specialist in providing technical assistance to Adult Education programs through an online ticketing system
- Format and check links in a weekly newsletter for RI adult education staff by organizing and formatting content provided by the Pathways Team
- Submit purchase order requests on behalf of the Pathways Team
- Check email daily and respond to emails in a timely manner.
- Support and practice PPL’s stated values and demonstrate and share PPL’s commitment to being an all inclusive organization, including full participation in the implementation of PPL’s diversity, equity, and inclusion roadmap.
- Cultivate practices of diversity, equity, and inclusion within the organization that serves the public and each other.
- Collaborate with External Relations to ignite and activate a community of support for PPL and to amplify the Library’s message and work.
- Participate as a co-selector to contribute to the general collection, pending the approval of both the Head of Information Services and the employee's supervisor.
Additional Skills
- Excellent verbal, written, and interpersonal communication, including the ability to exercise tact and diplomacy, and comfort working in a multicultural environment.
- Excellent organizational skills and attention to detail.
- Commitment to supporting adults of diverse cultural, linguistic, and economic backgrounds.
- Commitment to building collaborative, positive working relationships with colleagues.
- Able to work independently while understanding the need to communicate and coordinate work efforts with other employees and organizations.
- Comfortable working with various technologies (i.e. Microsoft Office programs, Google Workspace, Website builder (Squarespace), Canva, Zoom, and social media tools.
- Comfortable using and switching between multiple online accounts concurrently.
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, patrons, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Experience, education, and minimum requirements
- Bilingual strongly preferred
- Current or former adult education student required
- Experience participating as a student in adult education and working in adult education is required
- Experience working in an office setting preferred, including experience using equipment such as computers, printers, copy machines, etc.
- Experience with Google Applications is required; applications include, Gmail, Chat, Calendar, Drive, Docs, Sheets, and Slides, among others
- Proficient using Zoom and Google Meet
- Familiar with Canva and social media tools
Additional requirements
- Driving/Travel requirements – occasional. Position is based at Providence Public Library but may require traveling to offsite locations as needed to provide support for in-person workshops and training.
- Hours/Conditions – Grant-funded position, 20-hour work week.
- Knowledge of Spanish or another second language is strongly preferred.
- Physical requirements – Ability to occasionally lift/move up to 25 lbs.
This position is:
Non-Exempt and is part of the Union.
This position is also grant funded through 2025 with continued employment contingent on additional funding.
Hours: Proposed schedule is Monday through Friday, 4 hours each day/20 hours per week.
Schedule can be a little flexible and a very occasionally a night or weekend shift will be required.
Hourly rate: $20 per hour
Benefits: prorated sick and vacation time, retirement plan participation, and flexibility to work some hours remote/from home
Posting date: April 2, 2024 and the position will remain posted and open until filled.
Cover letters are required along with your resume, and your cover letter should explain your experience as a current or former adult education student. Cover letters and resumes should be submitted by April 15, 2024.
Submit Cover Letter and Resume to:
E-mail: HR@provlib.org
The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903
Fax: 401-455-8002
Equal Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Providence Public Library are based on merit, qualifications, and abilities. PPL is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth, or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. PPL will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.